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Wednesday, April 24, 2013

The official "How do stockings work on twinkietush.com?" post! :)

How do stockings work on twinkietush.com?

Every Wednesday, we stock new diapers on our website, www.twinkietush.com.  Stocking times alternate between 2pm and 8pm EST.  Listings are visible by Wednesday morning and listings contain information about the exact time at which items will be available.

A feature that is unique to our site: there is no need to refresh your browsers when waiting for an item to become available either initially or from a pending status!  When you are on a specific listing's page and you do not see the Add to Cart button, three possibilities exist:

1. The item is not yet available.

 - If it's more than 1 hour from the available time, the date and time of availability will be posted.

 - If it's 60 minutes or less from the available time, there will be a countdown clock running. When that clock reaches 0:00:00, the Add to Cart button will automatically appear. Refreshing is not necessary! :)

2. The item is carted by another shopper.

- In this scenario, you will see the window of time in which the item may become available for sale again. If the item is not purchased by the original customer, the Add to Cart button will automatically appear. Refreshing is not necessary! :)

3. The item is sold out.

Refreshing your browser, while on a specific item's page, will in fact lessen your chances of successfully carting the item.

If you are viewing the “all items” page or a sub-category page showing multiple listings, you do need to refresh in order to see items go from available to pending to sold out.

Items with multiple quantities are listed in a single listing.  When an item has a quantity of >1, the listing will not go to “pending” until the full quantity is carted.

Once you have clicked “Add to Cart” and have been taken to your cart:

1 - Look at your cart carefully.  If you have successfully carted the item, you will see a running clock on the righthand side of the screen (counting down the 10 minute payment window).  If you do not see a running clock, it means that you have not in fact successfully carted the item, and that it is carted by another shopper.  In that case you will also see an error message in your cart, letting you know that the item is in fact in another shopper’s cart.  I know this may take some getting used to, but it was the best workaround we found in order to allow the dynamic clock and other key site features to function well.

Another thing to look at is the quantity you have selected.  If you clicked “Add to Cart” quickly and repeatedly, you may have inadvertently added more than one of the same diaper to your cart.  If you add more than what is available, the action will fail.  Again, in that scenario, you will not have a running clock.  The lack of a running clock means that the attempt to cart the item has failed.

2 – Once you have ensured that you have the correct quantity and a running clock in your cart, you are ready to proceed!  You have 10 minutes to complete your transaction before the carted item is placed back into the available inventory. A running countdown clock is present in your shopping cart, and a message providing a specific window of time that the item may become available again is shown on the listing page for all remaining shoppers.  You are ready to click “Check Out” and complete your order!

3 – Proceed with checkout as outlined in this flickr album!  Should you need to change your shipping address, you must do so ON twinkietush.com, as shown in the album.  Please also note that while multiple people can sign into the same account, the cart contents will not transfer from computer to computer or even browser to browser.  If you want to ship to another party you must change the shipping address on twinkietush.com and check out on their behalf.

A few other things to note:

- Item statuses are shown on the product main pages as well as the All Items page for quick reference. You do not need to go into the specific item page to see if it is available for purchase. However, as I mentioned above, these pages do need to be refreshed to see status changes.

- Past Items will now be saved and viewable in the Past Items category.

- Again, shipping addresses must now be changed during the checkout process on twinkietush.com - NOT IN PAYPAL. Once you reach PayPal, no changes should be made. Any attempt to change a shipping address or order information once in PayPal may result in your losing the item.

- If you haven’t already, please make sure to check out the flickr album we created to illustrate the checkout process.  Here is the link: http://www.flickr.com/photos/twinkietush/sets/72157632180627116/

Please let me know if you have any questions!  You can reach us via email at info@twinkietush.com
Thank you so much!

Monday, April 8, 2013

twinkie tush Diaper of the Month Club!

We have another new feature to announce, this time at our online store!  This idea was suggested by a member of the twinkie tush community and we can’t thank her enough for it!  We’re so excited to be offering it beginning this month!  Without further ado, here it is:

Introducing the twinkie tush Diaper of the Month Club!

Beginning this week, we will be offering memberships in the twinkie tush Diaper of the Month Club via our Hyena Cart store in 3 and 6 month increments.  By purchasing a membership you are signing up to receive a special Diaper of the Month print each month for the duration of your membership!

You may choose either a boyish/GN or a girly membership, and you may choose a single size and finishing style which will be used for all of your diapers.  For now all diapers made for the Diaper of the Month Club will be made with cotton velour inners.

For example your membership selection may look like this:

Gretchen Gilpin
6 month membership
Girly prints
OS sizing


Gretchen Gilpin
3 month membership
Boyish/GN prints
little tush sizing

Membership in twinkie tush’s Diaper of the Month Club is priced as follows (all prices include US domestic first class shipping).

3 month membership for OS or little tush diapers:
-          Paid in full at time of purchase: $126
-          Paid by the month: $44 per month ($132)

6 month membership for OS or little tush diapers:
-          Paid in full at time of purchase: $246
-          Paid by the month: $44 per month ($264)

3 month membership for teenie tush (newborn size) diapers:
-          Paid in full at time of purchase: $94.50
-          Paid by the month: $33 per month ($99)

6 month membership for teenie tush (newborn size) diapers:
-          Paid in full at time of purchase: $189
-          Paid by the month: $33 per month ($198)

The prices listed here include domestic US first class shipping.  If you choose to upgrade to domestic US Priority shipping there will be an additional charge of $1.45 per month ($4.35 for 3 months or $8.70 for 6 months).  If you would like to add shipping insurance there will be an additional charge of $1.95 per month ($5.85 for 3 months or $11.70 for 6 months).

Canadian shipping is at an additional charge of $5.95 per month if you would like diapers sent individually.  If you would prefer that we hold diapers and ship 2 or 3 at a time you can save significantly on this cost.  We offer this option to our International customers only – please email for details!  If you live outside of the US or Canada, please email for rates before purchasing a membership.

If you choose to pay for your membership in full at time of purchase you will not be billed for anything additional!  If you choose to pay by the month for your membership you will be invoiced every month beginning with the second month and will have 7 days to complete payment.  If payment is not completed, your membership will be suspended for the month.  1 month of non-payment will cause your membership to expire completely.

Now about the diapers you will be receiving with your membership:

With a 3 month membership you will receive one diaper in each of our $35, $42, and $45 price points over the course of the membership (1 diaper per month). (Price points for teenie tush are $27, $29, and $32.)
 With a 6 month membership you will receive 2 diapers in each of the same price points over the course of the membership (1 diaper per month).

These prints will be limited edition.  While we may stock a few of the diapers after the Club of the Month orders have been fulfilled, they will not be made available in large quantities at our stockings.  I’m so excited to choose the prints and stripes we will use for this club! :)

Prints will not be previewed until diapers have shipped – you will have a surprise print or stripe each month, and one that a lot of thought has gone into!

We will list the first of these memberships this week and the membership diapers will ship in mid-May, June, and July for 3 month memberships (and on through Aug, Sept, and Oct for 6 month memberships).  Monthly invoices, if applicable, will be sent approximately 4 weeks before shipment of the next month’s diaper.

I will announce on facebook when the memberships are available for purchase!  Meanwhile, please let me know if you have any questions and thank you so much! :)

Monday, April 1, 2013

The official twinkie tush Dibs Pass post!

All you should know about twinkie tush Dibs Passes

What is a Dibs Pass?

A Dibs Pass is a way to bypass a stocking itself, "claiming" a diaper during previews!

How do I win a Dibs Pass?
We occasionally hold Dibs Pass drawings on our main facebook page and we also offer them as prizes in our photo contests and more!  Keep an eye on our facebook page for opportunities to win a Dibs Pass!

I've won a Dibs Pass!  Now how do I use it? 

You need only comment on a preview photo on facebook by 10pm EST on a preview day within the date parameters given when you won your pass, with something to the effect of “I am going to use my dibs pass for one of these diapers”.  Then follow up with an email to info@twinkietush.com so that we can over available options. You will then be given a private payment link!

Certain prints may not be claim-able via Dibs Pass or Ultimate Dibs Pass and that will be stated during previews. Additionally with certain prints only one Dibs Pass may be used, on a first come first served basis. Again that will be stated along with the preview photos.  

How does payment work with a standard Dibs Pass?

Standard Dibs Passes offer no discount on the claimed diaper.  The retail price and associated shipping costs will be due upon checkout (unless free shipping is specified along with the prize).  A Dibs Pass entitles you to claim a single diaper for purchase within the date parameters given when you win your pass.

What is an Ultimate Dibs Pass?

The Ultimate Dibs Pass is like a regular Dibs Pass, but entitles the winner not just to claim a diaper for purchase, but to take it home for free!  The process for using the pass is the same, but rather than checking out with a private link you will simply supply your shipping address.  An Ultimate Dibs Pass entitles you to claim a single diaper at no cost within the date parameters given when you win your pass.

Anything else I need to know?

Dibs passes are non-transferable and hold no monetary value.  
If you have any further questions about Dibs Passes please let us know by emailing info@twinkietush.com!